Refund policy

30-Day Money-Back Guarantee – No Questions Asked

At LitONES, we want you to shop with confidence. That’s why we offer a 30-day money-back guarantee on all eligible purchases. If you’re not satisfied for any reason, you can return your item within 30 days for a full refund, including the original shipping and handling charges (if applicable).

Payment Methods

We support multiple secure payment methods at checkout, including:

  • PayPal

  • Apple Pay

  • Google Pay

  • Major credit and debit cards (Visa, Mastercard, American Express, etc.)

If you checked out via PayPal, you can view your return information directly in your LitONES account on our website.
If you checked out via Amazon Pay, you can manage returns in both your Amazon account and LitONES account.

Product Warranty & Return Details

Limited Hardware Warranty
LitONES provides warranty coverage that varies by product. Please refer to the product packaging or included documentation for warranty length and terms.

Dented Box Items
These products may have outer box damage (tears, scratches, dents, etc.) but are brand new and fully functional. Covered by a 30-day return policy and full warranty.

Refurbished Products
Refurbished items have been inspected, tested, and repaired by certified LitONES technicians. They may have minor cosmetic imperfections but are guaranteed to work as intended.

  • Covered by a 1-year warranty

  • 30-day return policy (refund includes purchase price and shipping, if applicable)

Open Box Items
These are previously owned items that have been returned. They may lack original packaging or documentation and may show signs of use.

  • 30-day refund-only policy (no exchanges)

  • Please inspect and test upon delivery

  • Manuals and drivers can be downloaded from our Support Center

Extended Holiday Return Policy

Purchases made between November 15 and December 23 are eligible for return until January 31 of the following year. This includes a full refund of the purchase price and shipping charges (if applicable).

Order Cancellations

To ensure fast delivery, all in-stock orders are processed and sent to our warehouse immediately after purchase. Therefore:

  • In-stock orders cannot be canceled once submitted

  • Pre-orders may be eligible for cancellation — please contact us at Support@LitONES.net

How to Return an Item

  1. Email Support@LitONES.net with the reason for return and your order number (a screenshot or invoice is helpful).

  2. Once approved, ship the item back using a tracked shipping method.

  3. Please send us the courier name and tracking number to confirm your return.

Refund Timeline

Refunds are processed within 3–5 business days after the returned item is received at our warehouse.
The refund will be issued via the original payment method used during checkout.