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30-Day Return Period

You may request a return within 30 days of the date your order is delivered. Return requests submitted after this period are not eligible for approval.

Return Eligibility

To qualify for a return, the product must:
  • Have no significant signs of use, damage, alteration, or misuse
  • Include all original accessories, manuals, components, and promotional items
  • Be returned in its original packaging
  • Have been purchased directly from litones.com
You may open the package and inspect the product. LitONES reserves the right to decline a return if the product does not meet the eligibility requirements above.

Items That Cannot Be Returned

The following items are not eligible for return:
  • Gift cards
  • Customized or personalized products
  • Products clearly marked as Final Sale
  • Products damaged through misuse, improper installation, accidents, unauthorized modification, or normal wear and tear

Damaged or Defective Products

If your product arrives damaged or defective, contact support@litones.com within 3 days of delivery. Include your order number, a description of the problem, and clear photographs or video showing the product and packaging.
After the issue has been verified, LitONES will provide a replacement at no additional cost. If a replacement cannot be provided, we will issue a full refund to the original payment method.

How to Request a Return

Before sending any product back, email support@litones.com and include:
  • Your order number
  • The email address used to place the order
  • The reason for the return
  • Photographs or video if the product is damaged or defective
If the return is approved, we will provide the correct return address and return instructions. Do not send a product to an address shown on the original shipping label or elsewhere on the website unless that address is included in the return instructions provided by LitONES.
Returns sent without prior approval, sent to an incorrect address, or sent with postage due may be refused and may not qualify for a refund.

Return Shipping Costs

For returns that are not caused by a product defect, shipping error, or delivery damage, the customer is responsible for the return shipping cost.
For an approved return involving a verified product defect, shipping error, or delivery damage, LitONES will cover the applicable return or replacement shipping cost.
We recommend using a trackable shipping service. LitONES is not responsible for a customer-arranged return shipment that is lost or damaged before it reaches the designated return facility.

Restocking Fees

LitONES does not charge a restocking fee for products returned in complete and resalable condition. If a returned product shows signs of use beyond reasonable inspection, or is missing original packaging, accessories, manuals, or components, LitONES may deduct a reasonable amount reflecting the resulting loss in value, up to 10% of the product purchase price, where permitted by applicable law.

Refunds for Returned Products

A refund for a returned product will be issued only after the product has been received and inspected by the designated return facility.
If the return is approved after inspection, the refund will be submitted to the original payment method. The time required for the funds to appear in your account depends on the payment provider, card issuer, or financial institution.
If the returned product does not meet the eligibility requirements in this policy, LitONES may decline the refund and will contact you regarding the available next steps.

Refunds That Do Not Require a Return

If LitONES approves a refund that does not require the product to be returned, the refund will be processed within 1 business day. The time required for the funds to appear in your account depends on the original payment method and payment provider.

Original Shipping and Expedited Shipping

Standard shipping is currently provided free of charge and therefore has no refundable shipping value.
If a paid expedited or upgraded shipping service is offered and selected, that shipping charge is non-refundable unless the order was not delivered using the purchased service because of an error by LitONES.

Exchanges

For preference-based requests, including ordering the wrong product, size, color, or model, LitONES does not offer direct exchanges. Please return the eligible item for a refund and place a new order for the preferred product.
This limitation does not apply to an approved replacement for a verified defective, damaged, or incorrectly shipped product.

Refund Method

All refunds are issued to the original payment method. We cannot issue a refund to a different card, account, or payment method.

Purchases From Other Retailers

Products purchased from Amazon or another third-party retailer must be returned through the retailer from which they were purchased and are subject to that retailer's return and refund policies. LitONES cannot process those returns through litones.com.

Contact Us

For return or refund assistance, contact support@litones.com.