Payment & Refunds & Returns

Simple, fair, and transparent—so you can shop with confidence.

Returnable

New, unused items with full packaging and accessories within 30 days. Defective or damaged-on-arrival items (see below)

Non-returnable

Items past the return window: Used, damaged, missing parts, or not in original packaging. Gift cards, custom items, clearance/final sale (if marked)

Refund Method & Timing

Refunds are issued to your original payment method. After we receive and inspect the return, refunds are typically processed within 5 business days. Your bank/payment provider may require additional posting time.

Damaged or Defective on Arrival

If your item arrives damaged/defective, contact us within 7 days of delivery with your order number, a description, and photos/video. We will prioritize a replacement or refund.

How to Start a Return

  1. Email us at support@litones.com.
  2. Include your order number, email address, and reason for return. If damaged/defective, attach photos or video.
  3. Once approved, we will reply with the return address and detailed instructions.
  4. Return shipping policy: Return shipping cost is the customer’s responsibility; other regions vary.


Exchanges

To exchange an item, start the process by email and note “exchange”. We’ll guide you through the next steps. Questions? Email us atsupport@litones.com. We’re here to help.