Politique d’expédition

Shipping Destinations

LitONES ships to the United States and selected countries and regions. Current shipping availability is determined by the delivery address entered at checkout. If a destination cannot be selected or no shipping option is displayed, we are currently unable to ship to that location.

Free Standard Shipping

We currently offer free standard shipping to all supported destinations, with no minimum order value.

Shipping availability and charges may change in the future. Any applicable shipping charge will always be displayed at checkout before payment.

Order Processing

In-stock orders are normally processed within 2 business days.

During sales, product launches, holidays, or other periods of unusually high order volume, processing may take longer. We will make every effort to process affected orders within 7 business days.

Business days do not include weekends or public holidays.

Estimated Delivery Times

Estimated delivery times begin after the order has been shipped:

United States: within 7 days
All other supported destinations: approximately 7-14 days

Delivery estimates are not guaranteed. Weather, carrier disruptions, customs procedures, public holidays, remote delivery locations, or other circumstances outside our control may cause delays.

Tracking information will be sent by email once the order has shipped.

Fulfillment Locations

Orders shipping to addresses in the United States are generally fulfilled from our U.S. fulfillment center.

Orders to other supported destinations are fulfilled through our international fulfillment network.

An order may occasionally be shipped from a different fulfillment location depending on product availability and operational requirements. This does not change the price paid at checkout.

Duties and Taxes

For orders delivered outside the United States, applicable import duties and taxes are included in the amount charged at checkout. Customers should not normally be required to pay additional import charges upon delivery.

For orders delivered within the United States, applicable state and local sales taxes are calculated and displayed at checkout based on the delivery address.

If a carrier unexpectedly requests an additional import payment, please contact us before making the payment.

Order Changes and Cancellations

You may request to change or cancel an order at any time before it has shipped.

Please contact support@litones.com as soon as possible and include your order number. Once an order has shipped, we cannot change its delivery address, shipping method, or cancel it.

Submitting a request does not guarantee that a change can be completed before fulfillment, but we will make every reasonable effort to assist.

Address Requirements

We only ship to valid physical street addresses. We do not ship to PO boxes or APO/FPO addresses.

Customers are responsible for providing a complete and accurate shipping address. LitONES is not responsible for packages lost, delayed, or returned because of an incorrect or incomplete address provided by the customer. Any replacement or reshipping costs in these circumstances will be the customer's responsibility.

Pre-Order Products

Estimated shipping dates for pre-order products are provided on the applicable product page.

Unless a product is clearly marked as a pre-order, products available for purchase on our website are considered in stock. If an unexpected inventory issue affects an order, we will contact the customer promptly.

Damaged, Lost, or Missing Packages

Please inspect your package shortly after delivery.

If an item arrives damaged, contact support@litones.com within 3 days of delivery and include:

Your order number
A description of the problem
Clear photographs or video showing the product and packaging

After the damage has been verified, LitONES will provide a replacement at no additional cost.

If tracking shows that a package has been delivered but you have not received it, contact us within 3 days of the recorded delivery date. We may ask you to confirm the shipping address, check with household members or neighbors, and cooperate with the carrier's investigation.

If the carrier confirms that the package was lost in transit or incorrectly delivered, LitONES will provide a replacement at no additional cost.

Free replacement does not apply when loss, delay, failed delivery, or return results from an incorrect or incomplete address provided by the customer.

Contact Us

For shipping questions, order changes, or delivery assistance, contact support@litones.com.