Warranty Policy

Standard Limited Warranty

LitONES products purchased directly from litones.com are covered by a 24-month limited warranty beginning on the date the product is delivered.
This warranty applies only to products purchased from litones.com. This policy does not cover products purchased from Amazon, other marketplaces, or other retailers and must be handled through the original seller.

Three-Year Member Warranty

The standard warranty may be extended from 24 months to 3 years when the original purchaser creates a LitONES customer account within 30 days of product delivery.
The customer account must be created using the same email address associated with the qualifying litones.com order. The extended warranty begins on the original delivery date and does not add 3 years after the standard warranty expires.
LitONES may request information needed to verify the account creation date, order, delivery date, and eligibility for the extended warranty.

What This Warranty Covers

This warranty covers defects in materials, workmanship, or product functionality that occur during normal use within the applicable warranty period.

What This Warranty Does Not Cover

This warranty does not cover:
  • Accidental damage, drops, impact, crushing, fire, or water or liquid damage
  • Misuse, abuse, neglect, or use contrary to product instructions
  • Improper installation, storage, maintenance, voltage, or power supply
  • Unauthorized disassembly, repair, alteration, or modification
  • Damage caused by third-party accessories or equipment
  • Normal wear and tear or gradual cosmetic deterioration
  • Scratches, dents, discoloration, or other cosmetic damage that does not affect functionality
  • Loss or theft of the product
  • Products for which valid proof of purchase cannot be provided

Who May Request Warranty Service

Warranty service must be requested by the original purchaser using the email address associated with the litones.com order. The purchaser must provide the order number and any additional information reasonably required to verify the purchase.

How to Submit a Warranty Claim

Email support@litones.com and include:
  • The litones.com order number
  • The email address used to place the order
  • The product model and serial number, if available
  • A clear description of the problem
  • Clear photographs or video demonstrating the fault
  • Any troubleshooting information requested by the LitONES support team
Do not return the product unless LitONES provides written return instructions. An unauthorized return may be refused.

Troubleshooting and Verification

Before approving a claim, LitONES may ask the purchaser to complete reasonable troubleshooting steps or provide additional photographs, video, or product information. We will provide a warranty remedy once the claim and defect have been verified.

Warranty Remedies

For an approved warranty claim, LitONES may, at its discretion, provide a new replacement product or issue a refund to the original payment method.
Replacement products provided under this policy will be new. If the same model is unavailable, LitONES may offer a reasonably equivalent replacement or a refund.

Shipping Costs

LitONES will cover the applicable shipping costs for an approved warranty claim. In most cases, LitONES may provide a replacement without requiring the defective product to be returned.
If LitONES requires a return, we will provide the return instructions and an approved shipping method. Customers should not pay for or arrange a warranty return unless instructed to do so by LitONES.

Warranty Period for Replacement Products

A replacement product remains covered only for the unused portion of the original product's applicable warranty period. Receiving a replacement product does not restart or extend the warranty period.

No Destruction Requirement

Unless LitONES provides different written instructions for a specific claim, the customer is not required to destroy the defective product or provide proof of disposal.

Statutory Rights

This limited warranty provides specific contractual rights and does not limit any rights or remedies that cannot be excluded under applicable consumer protection law.

Contact Us

For warranty assistance, contact support@litones.com.